What We Collect and Why It Matters
We collect information you give us directly when you create an account — your name, email address, phone number, and the payment method you use, whether that is bKash, Nagad, or Rocket. When you add a wallet to your account, we record the wallet reference to
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process deposits and withdrawals and to verify that the wallet belongs to you. We also collect data your device sends automatically: IP address, browser type, and session behaviour. This helps us detect unusual access patterns and keep your account secure. If you contact our support team,
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we keep a record of that exchange so we can follow up properly. We do not sell your personal data to third parties for their own marketing. Data shared with payment processors like bKash and Nagad is limited to what those processors need to complete your
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transaction. Retention periods depend on the type of data — transaction records are held as long as required by applicable rules, while account preference data is removed when you close your account and request deletion. Availability of our services depends on your local law and the
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eligible regions we operate in.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.